Refund policy

We have a 60-day money-back guarantee, which means you have 60 days after receiving your item to request a refund. We ask that you try FELR consistently for at least 21 days before requesting a refund. To be eligible for a refund, you'll need your order number or proof of purchase. This guarantee applies to first-time purchases only. To start a refund request, you can contact us at hello@felrhealth.com. You can always contact us for any refund question at hello@felrhealth.com.

Subscriptions - You can pause or cancel your subscription at any time through your account dashboard.

Damages and issues  - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us at hello@felrhealth.com.

Refunds - We will notify you once we've reviewed your refund request, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your refund, please contact us at hello@felrhealth.com.